Frequently Asked Questions
Everything you need to know about our luxury loungewear and services.
What is the standard delivery timeframe for my order?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 2-3 business days, while international shipping can take 5-7 business days depending on the destination.
How do I ensure I select the correct size?
Each product page features a detailed size guide. Our garments are designed for a comfortable, relaxed fit; if you are between sizes, we generally recommend sizing up for loungewear or consulting our fit specialists.
What is your return policy for luxury items?
We accept returns within 30 days of receipt, provided the items are in their original, unworn condition with all tags attached. Please note that personalized or monogrammed items are non-returnable.
Are your fabrics sustainably sourced?
Yes, we prioritize high-quality natural fibers such as Pima cotton, Grade A cashmere, and mulberry silk. We are committed to ethical sourcing and long-lasting quality to reduce environmental impact.
Do you offer a bespoke or monogramming service?
We offer a professional monogramming service on a selection of our pajamas, robes, and shirts to add a personal touch to your luxury staples or gifts.
How should I care for my Derek Rose garments?
To maintain the longevity of your items, we recommend following the specific care label instructions. Most of our cotton items are machine washable at low temperatures, while silk and cashmere require delicate hand washing or dry cleaning.